All legitimate locksmiths use travel charges to offset the costs of vehicle insurance, wear and tear, fuel, and time. LockAware locksmiths set their own travel charge rates and LockAware monitors these rates to ensure they match what other locksmiths in the area charge. Travel charges vary between locksmiths and cities, and typically cost between $55-150 depending on distance and whether service call falls within regular business hours or after-hours.

At this time LockAware does not offer an annual membership plan that includes services or travel charges. Is this something you’d like? Let us know!

1. Travel Charge - When you request locksmith services through LockAware, we first match you with an available and qualified LockAware locksmith, then they tell us what the travel charge (to visit your property) will be. We double-check to make sure the locksmith is certain before our system automatically places a hold on your credit card (on file) to cover the locksmith’s travel charge. Once services are complete, we complete the transaction by charging your card, and pay the travel charge to your locksmith.
2. Parts and Labor - LockAware locksmiths bill you directly for the parts and labor they provide at your property. Once services are complete, your locksmith will provide you with an invoice for the total amount (including the travel charge which is already paid,) and will also provide a copy of this invoice to LockAware.

LockAware locksmiths are committed to fair and competitive pricing. If you feel you have paid too much for your locksmith services, let us know and our team will review your invoice, comparing it to similar services performed by other LockAware locksmiths in your area. If we find that the charges for services provided to you exceed local averages provided by a larger sample of local locksmiths, we will work with you and your locksmith to make things fair for everyone.

LockAware locksmiths stand behind their work. If any issues arise from your LockAware service within 90 days of your original service date, your locksmith will return (for no additional travel charge) to take a second look. Issues related to labor including rekeys and certain other adjustments are fully covered by our guarantee. Issues related to new parts installed by your locksmith are typically covered by the manufacturer’s warranty, and we will work with you to get you in touch with any such manufacturer. If hardware repairs have previously been attempted, a hardware replacement may be necessary, in this case you must pay for the cost of replacement (labor and hardware) but your return travel charge will be waived within the original 90-day window.

During account registration, you may opt-in to LockAware’s Facial Recognition Services. You will then be prompted to submit a few photos of your face to complete your account setup. When you request LockAware services from your mobile phone, LockAware will use photos of your face to authenticate your account instead of security questions which can be difficult to remember or easy for someone to guess. With Facial Recognition, unlocking your account is as simple and secure as sending us an in-the-moment “selfie” or clear photo of your face which is automatically compared to the reference photos you provide during registration.

LockAware’s infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

1. ISO 27001
2. SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
3. PCI Level 1
4. FISMA Moderate
5. Sarbanes-Oxley (SOX)

LockAware provides services exclusively to our members on an annual subscription basis. Each $24 LockAware membership covers one (1) residential property (house, apartment unit, or condo unit) located at a physical address, and includes one (1) primary member (the person registering the account) and one (1) additional authorized user. A primary member may add additional authorized users to their properties for an additional fee of $9 each at any time.